CH77 FAQ — Your Questions, Answered

Go to the Register page and enter your Pakistani mobile number, a valid email address and a secure password. You will receive an OTP on your mobile to confirm your number. Once confirmed your account is active and you can make your first deposit immediately. The whole process takes under two minutes on a standard 4G connection. You must be 18 or older to register — CH77 applies age verification before processing any withdrawal.

No. Each player is allowed one CH77 account only. Creating duplicate accounts is a violation of the platform rules and may result in both accounts being permanently closed with any pending balances withheld. If you have forgotten your login details, use the Forgot Password option on the Login page to recover access to your existing account rather than creating a new one.

For standard play and deposits, no documents are required at sign-up. However, before your first withdrawal — or when your cumulative withdrawals exceed a certain threshold — CH77 may request a copy of your Pakistani CNIC (front and back) and a screenshot or confirmation of your registered payment method (JazzCash or Easypaisa account under the same name). This is a standard identity check to protect your account. Submitting documents via the account verification section typically takes less than 24 hours to process.

Log in to your account and go to Account Settings. You can update your email address directly. Changing your registered mobile number requires OTP verification on your current number first — this prevents unauthorised changes. If you have lost access to the original number, contact CH77 live support with your CNIC details for assisted recovery. Do not try to register a new account using the new number as this will be treated as a duplicate account.

CH77 supports JazzCash, Easypaisa, Raast instant payments, bank transfer (all major Pakistani banks), debit/credit cards and mobile wallets. All transactions are processed in PKR — there is no need to convert currency. The Deposit page shows all currently active methods along with any minimum or maximum limits that apply. Most deposits via JazzCash and Easypaisa reflect in your CH77 balance within 60 seconds.

The minimum deposit on CH77 is PKR 500 for most payment methods including JazzCash and Easypaisa. Bank transfer minimums may be slightly higher depending on your bank's own transaction limits. There is no maximum deposit cap for standard verified accounts. Check the Deposit page for current limits as these can be updated from time to time.

Wait up to 5 minutes and refresh your balance. Occasional short delays can happen during high-traffic periods or when the mobile network is experiencing congestion. If the balance has still not updated after 10 minutes, take a screenshot of your JazzCash transaction confirmation (showing the reference number, amount and time) and contact CH77 live support through your account. The support team can manually locate and confirm the payment using the transaction reference. Do not send the same deposit again — this could result in a double charge.

CH77 does not charge deposit fees on its end. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own standard transaction charges. These are set by the payment provider and are outside CH77's control. For example, JazzCash and Easypaisa sometimes apply a small service fee on wallet-to-wallet or wallet-to-merchant transfers depending on your account type. Check your provider's fee schedule if you are unsure.

JazzCash and Easypaisa withdrawals are typically processed within 1 to 4 hours during normal operating hours. Bank transfers usually take 1 to 2 business days depending on your bank. Raast-enabled withdrawals can be faster since Raast is a real-time payment system. Your first withdrawal may take slightly longer if account verification is being processed at the same time. You can track the status of any pending withdrawal from the Withdrawal page inside your account.

A withdrawal can stay in pending status for a few reasons: account verification is incomplete, there is an active bonus with wagering requirements still to be met, the withdrawal amount exceeds your verified daily limit, or the request was submitted outside processing hours. Log in and check your account notifications — CH77 will usually display a reason alongside the pending status. If you are unsure why it is stuck, contact live support with your withdrawal reference number.

The minimum withdrawal amount is PKR 1,000 for JazzCash and Easypaisa. Bank transfer minimums may be higher. There is no fee charged by CH77 on withdrawals, though your bank or mobile wallet provider may apply standard processing fees on their end. Always withdraw to the same payment method you used to deposit — this is a standard requirement for account security.

Yes. CH77 offers in-play betting on Pakistan Super League matches with ball-by-ball updated odds. Markets include match winner, top batsman, over/under run totals, next wicket method and more. Odds update in real time and you can place bets between deliveries as long as the market is open. International T20s, bilateral ODI series and Test matches are also covered. Check the Platform page for a full overview of available sports markets.

If a match is officially abandoned before a result is reached — due to rain, bad light, security concerns or any other reason — all pre-match bets are voided and your stake is returned to your CH77 balance. In-play bets that were placed after the match started may be settled differently depending on whether a D/L method result was declared. CH77's settlement rules for each market type are outlined in the Terms and Conditions.

Yes. Alongside cricket and PSL, CH77 covers major football leagues and international tournaments with pre-match and live betting markets. Esports — including CS2, Dota 2 and FIFA — is also available with competitive odds. Pakistani players who follow football alongside cricket will find both covered under the same account and wallet balance. No separate account is needed for different sports.

CH77 live casino includes real-dealer tables for Roulette, Blackjack, Baccarat and several game-show style formats available around the clock. Tables run 24/7 with live video streams and professional dealers. Your PKR balance from sports betting and slots is shared with the live casino — one wallet covers everything. Visit the Live Casino page for a full list of current tables and minimum bet sizes.

Yes. The CH77 live casino is fully optimised for mobile browsers and works well on Android phones on 4G or Wi-Fi. For the best experience — especially for live video streams — a stable connection is recommended. The CH77 Android app provides a smoother live casino experience than a browser on lower-end phones. Download it from the Download page. iOS users can access all live casino games through the mobile browser.

Go to the Download page on CH77 and tap the Android APK download button. Because this is a direct APK installation and not from the Google Play Store, you will need to allow installation from unknown sources on your Android device. Go to Settings → Security → Install Unknown Apps and enable it for your browser. Then open the downloaded APK file and follow the on-screen installation steps. The process takes under a minute on most Pakistani Android phones. The app is free.

The most common reason for an APK installation failing is that "Install from Unknown Sources" has not been enabled in your phone's security settings. Check Settings → Security (or Privacy on some Android versions) and toggle this on for your browser app. Also make sure you have enough storage space — the CH77 app requires approximately 40–60 MB. If the APK file looks corrupted or the installation still fails, delete it and re-download from the Download page to get a fresh copy.

Currently the dedicated CH77 app is available for Android only. iPhone and iPad users can access the full CH77 platform through the Safari mobile browser — the website is fully responsive and works on iOS without needing an app. All features including live cricket betting, live casino, deposits and withdrawals are available through the mobile browser on iPhone. Check the App page for any updates on iOS availability.

Slow loading is usually a network issue rather than a problem with CH77 itself. Try switching between mobile data and Wi-Fi to see which is faster. Clear your browser cache (Settings → Browser → Clear Cache) and reload the page. If you are using Chrome on Android, try the CH77 app instead — it typically loads faster than the browser on slower connections. During PSL match days, traffic on the platform is higher, which can occasionally cause brief slowdowns. These are usually resolved within a few minutes.

The welcome bonus is automatically applied to your first deposit — no promo code is needed. After you register and make your qualifying first deposit in PKR, the bonus amount is credited to your bonus wallet within a few minutes. Wagering requirements apply before bonus funds can be converted to withdrawable balance. Full terms, minimum deposit thresholds and wagering conditions are listed in the Terms and Conditions.

No, bonus funds cannot be withdrawn directly. They must be played through a specified number of times — this is the wagering requirement — before they become withdrawable real money. For example, if a bonus has a 10x wagering requirement and you received PKR 1,000 in bonus funds, you need to place PKR 10,000 in qualifying bets before that bonus converts. Your account dashboard shows your current wagering progress in real time after you log in.

Log in to your account and go to Account Settings, then Responsible Gaming. You can set daily, weekly or monthly deposit limits in PKR. Once set, the limit takes effect immediately and cannot be increased for a cooling-off period — this is intentional to protect players. Reducing your limit takes effect straight away. CH77 encourages all players to set a budget before they start playing and treat gaming as entertainment, not a source of income. See the Responsible Gaming page for more tools.

Yes. CH77 provides a self-exclusion or cool-down option in the Responsible Gaming section of your account settings. You can set a temporary break of 24 hours, 7 days or 30 days, during which your account will be locked from any deposits or betting activity. If you want a longer-term exclusion, contact CH77 support. Gaming should remain enjoyable — if it stops feeling that way, taking a break is the right move. All players must be 18 or older to hold an account.