CH77 Privacy Policy — How We Handle Your Personal Data

1 Introduction

CH77 is an online gaming and sports betting platform available at ch77.win. We take data privacy seriously and we want every player in Pakistan to know exactly how their information is handled when they use our platform.

This Privacy Policy covers all personal data processed by CH77 in connection with your use of our website, mobile app and related services. It applies from the moment you visit ch77.win — even before you register an account. When you do register, these practices continue to govern how your data is managed throughout your time as a CH77 player.

We have written this policy in straightforward English so it is easy to understand. We have deliberately avoided filling it with dense legal language that nobody reads. If something is unclear, the support team is available 24/7 via live chat and will explain any section in plain terms.

CH77 operates as the data controller for all personal information collected through its platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for ensuring it is handled in a way that respects your privacy.

2 Data We Collect

CH77 collects personal data in two ways: information you provide directly, and information generated automatically when you use the platform. Here is a breakdown of both categories:

Information you provide directly:

• Full name and date of birth (collected at registration)
• Pakistani mobile number and email address
• CNIC (Computerised National Identity Card) number and a scanned copy, collected during identity verification
• Payment account details — such as your JazzCash number, Easypaisa number or bank account number — used for deposits and withdrawals
• Any information you share when contacting support, including chat transcripts and submitted queries
• Responsible gaming preferences such as deposit limits or self-exclusion requests

Information collected automatically:

• Device information: type of device, operating system, browser version and screen resolution
• IP address and approximate location (city or region level — not precise GPS coordinates)
• Session data: pages visited, time on page, clicks and navigation patterns
• App usage data when using the CH77 Android APK or iOS progressive web app
• Betting and gaming history: markets accessed, wagers placed, outcomes and transaction amounts in PKR
• Login timestamps and session durations

3 How We Use Your Data

CH77 processes your personal data for specific, legitimate purposes. We do not collect data speculatively — every data point we hold serves a defined function in operating the platform fairly and securely.

CH77 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. If your account is flagged for a review, a member of the team assesses the case manually before any action is taken.

4 Payment Data and Financial Information

When you deposit or withdraw funds on CH77, your payment details are processed in order to complete the transaction. CH77 supports JazzCash, Easypaisa, Raast and direct bank transfer — all transactions are conducted in PKR.

CH77 does not store your full JazzCash PIN, Easypaisa mPIN or internet banking credentials. Payment transactions are routed through the respective payment gateways directly. CH77 retains only the information necessary to identify the transaction — such as the wallet number, transaction reference and amount — for reconciliation and dispute resolution purposes.

All withdrawal requests require that the destination account — JazzCash, Easypaisa, Raast or bank — is registered in your own name and matches the identity on your verified CH77 account. This is both a security measure and an anti-money laundering requirement. CH77 retains records of all financial transactions for a minimum of five years.

5 Data Sharing and Third Parties

CH77 does not sell your personal data to third parties for marketing or commercial purposes. Your information is shared only in the following clearly defined circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive the transaction data necessary to complete your deposit or withdrawal. These providers have their own privacy frameworks and are responsible for data processed within their systems.
• Identity verification providers: When you submit a CNIC for KYC verification, the document may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and to use it only for verification purposes.
• Technology and hosting providers: CH77 uses third-party infrastructure for hosting, content delivery and platform analytics. These providers access data only to the extent necessary to deliver their services and are not permitted to use it for their own purposes.
• Anti-fraud and security services: Aggregated and anonymised behavioural data may be shared with fraud-detection systems to identify suspicious patterns across the platform.
• Legal obligations: CH77 will disclose personal data to authorities if required to do so by a valid legal process. In such cases, CH77 will disclose only the minimum information required to satisfy the request.

All third-party service providers used by CH77 are evaluated for their data handling practices before being engaged. We do not work with providers whose privacy standards do not meet our own.

6 Data Retention

CH77 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below apply:

• Account and identity data (name, CNIC, contact details): Retained for a minimum of five years after account closure, primarily for anti-money laundering compliance and dispute resolution.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of five years in line with financial record-keeping requirements.
• Support chat transcripts: Retained for two years from the date of the conversation.
• Session and device logs: Retained for 12 months and then deleted or anonymised.
• Marketing opt-in data: Retained until you withdraw consent or close your account, whichever comes first.

After the applicable retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Anonymised and aggregated data (e.g., total platform wagering volumes, popular cricket markets) may be retained indefinitely for analytical purposes since it cannot identify any individual player.

7 Security Measures

CH77 implements layered security controls to protect your personal data from unauthorised access, loss or disclosure. These include both technical and procedural measures:

• TLS encryption: All data transmitted between your device and the CH77 platform is encrypted using Transport Layer Security (TLS). This covers your login, deposit requests, withdrawal submissions and all account management actions.
• Encrypted data storage: Sensitive data at rest — including CNIC information and payment references — is stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access controls: Only authorised CH77 staff with a legitimate operational need can access player account data. Access is logged and reviewed periodically.
• Two-step login verification: CH77 supports OTP-based login confirmation to add an extra layer of protection against unauthorised account access.
• Fraud monitoring: Automated systems monitor login patterns, transaction behaviour and device fingerprints to flag unusual activity for manual review.

Despite these measures, no online system can guarantee absolute security. If you become aware of any unauthorised activity on your CH77 account, contact support via live chat immediately so the account can be secured. CH77 will investigate all reported security incidents promptly.

8 Cookies and Tracking Technologies

CH77 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players navigate the site. Cookies are small text files stored on your device when you visit ch77.win.

The types of cookies used on CH77 are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect form submissions. You cannot opt out of essential cookies without losing core platform functionality.
• Functional cookies: Remember your preferences — such as your selected language, deposit method or responsible gaming settings — so you do not have to re-enter them each visit.
• Analytics cookies: Collect aggregated, anonymised data about how players use CH77 — which pages are most visited, where players drop off during registration and which sports markets are most popular. This data helps us improve the platform.
• Security and anti-fraud cookies: Used to detect suspicious behaviour patterns, including automated bot activity and multiple account creation from the same device.

CH77 does not use third-party advertising cookies. We do not serve behavioural ads and we do not sell cookie data to advertising networks.

Most browsers allow you to view and delete cookies through their settings menu. Deleting essential cookies will log you out of your account and may affect platform functionality. Deleting analytics or functional cookies will not impact your ability to bet or manage your account.

9 Your Rights Over Your Data

As a CH77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support via live chat or email at [email protected].

• Right to access: You can request a copy of the personal data CH77 holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If your personal data is inaccurate or out of date — for example, if your mobile number has changed — you can request that it be corrected. You can update basic contact details directly from your account settings.
• Right to deletion: You can request deletion of your personal data. This right applies unless CH77 is required to retain the data by law — for example, transaction records held for AML compliance cannot be deleted before the retention period expires.
• Right to restrict processing: You can request that CH77 limits how your data is used while a dispute or correction request is being resolved.
• Right to withdraw marketing consent: If you opted in to receive promotional communications from CH77, you can withdraw that consent at any time by updating your notification preferences in account settings or by contacting support.
• Right to data portability: You can request your personal data in a structured, machine-readable format so it can be transferred to another service if you wish.

10 Minors and Age Verification

CH77 is strictly an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit or place any wager. CH77 does not knowingly collect personal data from individuals under the age of 18.

As part of the registration process, players are required to confirm that they are 18 or older. Before the first withdrawal is processed, CNIC-based age verification is mandatory. If CH77 discovers that an account belongs to a person under 18, that account will be closed immediately, the CNIC data will be securely deleted, and any deposited funds will be returned to the original payment source.

Parents and guardians are encouraged to use device-level parental controls to prevent underage access to betting platforms. If you believe a minor may have accessed CH77 using your account or payment details, contact support immediately so the account can be reviewed and secured.

11 Updates to This Privacy Policy

CH77 may update this Privacy Policy periodically to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players via the platform or their registered email address.

We encourage you to review this page from time to time so you remain informed about how your data is being handled. The most current version of this policy is always available at ch77.win/privacy-policy. Continued use of the platform after any change to this policy constitutes acceptance of the updated version.

12 Contact and Data Enquiries

For any questions, concerns or requests related to this Privacy Policy or the personal data CH77 holds about you, you can reach us through the following channels:

• Live chat: Available 24/7 directly on the CH77 platform — fastest response, typically under five minutes.
• Email: [email protected] — for detailed or written data requests, please allow up to 24 hours for an initial response.

When submitting a data-related request by email, please include your registered username and a brief description of your request. Do not include your full CNIC number or payment details in the email body — our team will guide you through a secure verification process before accessing your account data.